If Bob attends the GRIP Meetings as the Manager of Customer Service, but one of the prioritized GRIP items is to send out data reports to all clients, Bob would most likely be listed as both the responsible and accountable party in the Management team’s version of the RACI matrix, but it then becomes Bob’s responsibility (or the GRIP team if time permits) to assign tasks to his Customer Service team to encompass the GRIP item. For the above item, specific tasks might be “build the database,” “confirm the accuracy of the data,” and “draft the emails to clients.” Since these would fall under one single department, it’s very likely that these tasks would be spread out between multiple team members. What matters most, though, is that Bob is accountable for his team member’s execution because the GRIP will ask him for updates on the item during the next meeting.